Privacy Policy
Last updated: 14/08/25
Brisbane GP is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your information when you visit our website, book an appointment, or receive care from us.
1. Who We Are
Brisbane GP
Unit 13, 690 Sandgate Road, Clayfield QLD 4011
Email: admin@brisbanegp.com
Phone: 07 3543 7096
2. Information We Collect
We may collect the following types of information:
Personal details: name, address, date of birth, contact information
Medical information: medical history, symptoms, diagnosis, treatment plans, Medicare number, prescriptions
Emergency contact details
Billing information: payment details, health insurance information
Website usage data: IP address, browser type, pages visited, via cookies and analytics tools
We may also collect any additional information you provide during your interactions with us.
3. How We Collect Your Information
We collect personal information when you:
Book an appointment via our website or HotDoc booking platform
Visit Brisbane GP for a consultation
Complete patient forms
Communicate with us via email, phone, or SMS
Use our website, where cookies and analytics may track your activity
4. How We Use Your Information
Your information may be used to:
Provide you with medical care and treatment
Manage your appointments and medical records
Communicate with you regarding your healthcare
Send newsletters, health updates, and appointment reminders
Process Medicare claims, payments, and insurance request
Improve our services and website experience
Comply with legal and regulatory requirements
5. Third-Party Services
We may share necessary personal information with trusted third parties, including:
HotDoc (for appointment bookings)
Pathology and imaging providers
Medicare and health insurers
External specialists and allied health providers (with your consent)
Google Analytics (to understand and improve website performance)
These third parties are required to comply with privacy laws and handle your information securely.
6. Data Storage and Security
Your medical records are stored in a secure, encrypted patient management system. Access is restricted to authorised staff only. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
7. Website and Cookies
Our website uses cookies to improve user experience and track website performance via Google Analytics. We may also display an embedded Google Map and integrate HotDoc’s API for online bookings. You can disable cookies through your browser settings, though some website functions may be affected.
8. Accessing and Correcting Your Information
You have the right to:
Request a copy of your personal information
Update or correct your details
Request that we delete information we no longer require
To make a request, please contact us using the details in Section 1.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website with the updated effective date.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.